Inside the Work Programme – & Why It Doesn’t Work


> A whistleblower’s account of what really goes on…though I doubt it’ll come as a suprise to anyone who’s done time on the WP.

I took on a full-time job as a student in the summer holidays. The interview was fairly standard and the company advertised the role as a customer management assistant that helped people get back into work.

However, as I started my new job, I began to notice that it wasn’t the caring compassionate company that it had advertised itself as. My position involved taking calls from “clients”, these were both Job Centre advisors from over London and the South West as well as Job Centre customers who called us directly.

The calls were to make appointments to put the customers onto their first meeting with their work program advisors. Other calls from direct customers were either for this same reason, as they had been instructed…

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