Whistleblower predicts troubled start for new universal credit system

Reposted from the Bolton News

The Bolton News: Elizabeth HouseElizabeth House

A WHISTLEBLOWER inside one of the government’s pilot centres for universal credit has warned how numerous errors will make a smooth introduction of the new system “highly unlikely”.

Staff at the service centre in Elizabeth House, Bolton town centre, have been involved in supporting the management of universal credit since it was piloted in Ashton-under-Lyne and Wigan last year.

Since then, a member of the Public and Commercial Services (PCS) union, who has asked not to be named, told The Bolton News that employees have been leaving their jobs “in droves” after facing huge pressure to make an unworkable system fit for purpose.

Other issues included glitches with the computer system and inadequate training with staff only able to process a fraction of the claims they could under the old system.

The spokesman said: “The union has had to deal with more personal cases on site, as people try to cope with the pressure being put on them. I’ve never seen so many people take early retirement.

“The Jobcentres themselves are under a great deal of pressure — because they are front-facing staff.

“Universal credit is all supposed to be completed online, but as one of the staff put it some of our customers can’t use a pencil — because of the various difficulties they have faced — let alone a computer.”


Trained universal credit account developers are only able to complete three tasks a day, they added, compared with processing 30 claims a day under the old system of jobseekers’ allowance.

The representative from the PCS said while the acknowledged reform of the benefit system was necessary, universal credit as it stands is a ‘unworkable monster’.

The spokesman added: “The government needs to look at exactly what money has been spent, how it’s been spent and how successful it has been so far.

“Lord Freud and Iain Duncan Smith might think it’s all been singing and dancing, but that’s not the case.”

This entry was posted in Uncategorized and tagged , , , , , . Bookmark the permalink.

13 Responses to Whistleblower predicts troubled start for new universal credit system

  1. Jay says:

    How can Universal Credits ever work alongside Care in the Community -??


  2. Mike Sivier says:

    Reblogged this on Vox Political and commented:
    After a while, you have to wonder whether the idea of Universal Credit isn’t to make it easier to process claims, but is in fact the exact opposite! Glynis Millward digs another gem from the British local press.


  3. Pingback: Whistleblower predicts troubled start for new u...

  4. sdbast says:

    Reblogged this on sdbast.


  5. beastrabban says:

    Reblogged this on Beastrabban’s Weblog and commented:
    More information from the front line of the continuing failure of Universal Credit. As for the trade unionist’s complaint about inadequate training, I was not remotely surprised. I was told by a former civil servant that benefits agency staff were not properly trained when the government cut the length of the training period to thirteen weeks. Since then its been further cut to six, making the situation worse. Of course you can expect staff to leave in droves because of this, as they are left facing the ‘customers’ and trying to make a completely unworkable system perform adequately. Unlike IDS, Penning, McVey and the rest of their despicable gang, who can hide and scuttle away from it in Whitehall, blaming their underlings for their own failures and incompetence.


  6. jaypot2012 says:

    Not surprised at all, just still so effing angry that IDS is still there…


  7. jaypot2012 says:

    Reblogged this on Jay's Journal and commented:
    If I were a staff member I would have left as soon as the “coalition” got in…


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s